Last updated: 18 avril 2026 / April 18, 2026
Terms of Service
1. Acceptance & Scope
Welcome to Itinego ("Itinego", "we", "our", "us"). By accessing https://itinego.com or our mobile applications (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree, do not use the Service.
These Terms constitute a legally binding agreement between you and Itinego. Questions? Contact us at itinegocom@gmail.com.
2. Changes to Terms
We may update these Terms at any time. Material changes will be communicated by email or in-app notification at least 30 days before taking effect. Your continued use of the Service after the effective date constitutes acceptance. If you disagree, you must stop using the Service and may terminate your account.
3. Account Creation & Responsibilities
You must create an account to access most features. You agree to provide accurate, complete, and current information and to keep your login credentials confidential. You are responsible for all activity under your account.
Report any unauthorized access immediately to itinegocom@gmail.com. We are not liable for losses caused by unauthorized use of your account.
4. Services & User Eligibility
The Service provides tools for creating, managing, and sharing personalized travel itineraries. Premium features are available through paid subscriptions.
You must be at least 16 years old (or the age of digital consent in your country) to use the Service. Users under 18 must have verifiable parental or guardian consent. We do not knowingly allow children under 13 (COPPA) or under 16 (GDPR) to create accounts without parental consent.
5. Subscriptions & Billing
Paid subscriptions are billed in advance on a monthly or annual basis. Subscriptions automatically renew unless cancelled before the renewal date. By providing payment information, you authorize Itinego to charge the applicable fees.
We use third-party payment processors (Stripe for web/Android, Apple In-App Purchase and RevenueCat for iOS). Their terms and privacy policies also apply.
If payment fails, we may suspend access to premium features until the outstanding balance is resolved.
6. Free Trials
Free trials may require billing information. Unless cancelled before the trial ends, your subscription will automatically convert to a paid plan. We will notify you by email before the trial period expires.
7. Refunds, Cancellations & EU Withdrawal Right
EU / EEA Consumers Under EU Directive 2011/83/EU, you have a 14-day right of withdrawal from the date of purchase, unless you have expressly requested that the Service begin during that period. If the Service has already commenced, you remain liable for the proportional cost of service delivered. To exercise your withdrawal right, contact itinegocom@gmail.com within 14 days.
All other users Subscriptions are generally non-refundable except where required by applicable law. We may issue discretionary refunds on a case-by-case basis.
How to cancel: You can cancel your subscription at any time through your account settings, or:
- iOS: Settings → [Your Name] → Subscriptions →Itinego → Cancel
- Android: Google Play → Subscriptions → Itinego → Cancel
- Web: Profile → Billing → Cancel Subscription
Cancellation takes effect at the end of the current billing period.
8. User-Generated Content
By uploading itineraries, images, reviews, or other content ("Content"), you affirm that you own or have the necessary rights to that Content, and you grant Itinego a non-exclusive, royalty-free, worldwide, sublicensable license to use, reproduce, modify, display, and distribute your Content solely to operate and improve the Service.
You retain ownership of your Content. Itinego does not claim ownership of user-generated content.
Itinego reserves the right to remove Content that violates these Terms, applicable law, or third-party rights, without prior notice.
9. Prohibited Conduct
You agree not to:
- Violate any applicable local, national, or international law.
- Upload or share unlawful, harmful, defamatory, discriminatory, or sexually explicit content.
- Impersonate any person or entity, or misrepresent your affiliation.
- Attempt to reverse-engineer, decompile, or disassemble the Service.
- Use automated tools (bots, scrapers) to access the Service without written permission.
- Interfere with or disrupt the Service's security or infrastructure.
- Engage in fraudulent transactions or unauthorized use of payment details.
- Use the Service to send unsolicited commercial communications (spam).
- Circumvent access controls or subscription limits.
Violations may result in immediate account suspension or termination, without prejudice to any legal remedies.
10. Intellectual Property
All platform content—including text, graphics, logos, software, and design—is the property of Itinego or its licensors and is protected by copyright, trademark, and other intellectual property laws. No license is granted to reproduce, modify, or distribute our proprietary content without prior written consent.
User-generated content remains the intellectual property of the respective user, subject to the license granted in Section 8.
11. AI-Powered Features — Important Disclaimer
Itinego uses artificial intelligence to generate travel suggestions, itinerary plans, and destination recommendations. AI-generated content may be inaccurate, incomplete, or outdated.
We do not guarantee the accuracy of AI recommendations regarding safety conditions, visa requirements, health advisories, travel restrictions, prices, or opening hours. Always verify critical travel information through official government sources and licensed travel professionals.
Itinego is not a licensed travel agency and does not provide professional travel advice. Use of AI features is entirely at your own risk.
12. Affiliate Links & Commercial Partnerships
The Service may display affiliate links or sponsored content from travel partners, hotels, tour operators, and other third parties. Itinego may receive a commission if you make a purchase through such links. This does not affect the price you pay. All commercial relationships are disclosed in compliance with FTC guidelines and EU Directive 2005/29/EC. Itinego is not responsible for third-party products or services accessed through affiliate links.
13. Third-Party Services & Links
The Service integrates or links to third-party services (Mapbox, MapTiler, Google, Stripe, etc.). Itinego is not responsible for the content, privacy practices, or availability of third-party services. Your use of such services is governed by their respective terms.
14. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR NON-INFRINGEMENT.
We do not warrant that the Service will be uninterrupted, error-free, or free of viruses or harmful components. We do not guarantee the accuracy or completeness of any content on the Service.
15. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ITINEGO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.
Our total aggregate liability to you for any claim arising out of or relating to these Terms or the Service shall not exceed the greater of (a) the total amounts paid by you to Itinego in the twelve (12) months preceding the claim, or (b) €100 / $100 USD.
EU Consumer Notice: Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.
16. Indemnification
You agree to defend, indemnify, and hold harmless Itinego, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from: (a) your use or misuse of the Service; (b) your Content; (c) your violation of these Terms; or (d) your violation of any third-party rights.
17. Termination & Data Deletion
We may suspend or terminate your account at any time for breach of these Terms, without prior notice and without liability.
You may delete your account at any time via Profile → Settings → Delete Account. Upon account deletion, we will delete or anonymize your personal data within 30 days, subject to legal retention obligations (see Privacy Policy, Section 8).
Sections 8, 10, 11, 14, 15, 16, 18, 19, and 20 survive termination.
18. Dispute Resolution & Binding Arbitration
Informal Resolution First. Before filing a formal claim, you agree to contact us at itinegocom@gmail.com and attempt to resolve the dispute informally for at least 30 days.
Binding Arbitration (US users). If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by final and binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, rather than in court. The arbitration shall be conducted in English, on an individual basis only.
Class Action Waiver. YOU AND ITINEGO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
Small Claims Exception. Either party may bring a claim in small claims court if the claim qualifies.
EU / EEA Consumers. Nothing in this section prevents EU consumers from bringing claims before their national courts or the European Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
19. Governing Law & Jurisdiction
These Terms are governed by the laws of France, without regard to its conflict-of-law provisions.
EU Consumers: Regardless of the above, EU consumers benefit from the mandatory consumer protection provisions of their country of residence. US Consumers: Where local state law requires it (e.g., California), mandatory consumer protection provisions of your state also apply.
20. General Provisions
- Severability: If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force.
- Waiver: Failure to enforce any provision shall not constitute a waiver of our right to enforce it in the future.
- Entire Agreement: These Terms and our Privacy Policy constitute the entire agreement between you and Itinego regarding the Service.
- Force Majeure: Itinego shall not be liable for delays or failure to perform resulting from causes beyond our reasonable control, including natural disasters, acts of government, internet outages, or pandemics.
- Assignment: You may not assign your rights under these Terms. Itinego may assign these Terms in connection with a merger, acquisition, or sale of assets.
- Language: The English version of these Terms shall prevail in case of conflict with any translation.
21. Contact
For legal inquiries: itinegocom@gmail.com
For general support: itinegocom@gmail.com
Privacy Policy
1. Introduction & Data Controller
Itinego is committed to protecting your personal data in compliance with the EU General Data Protection Regulation ("GDPR"), the California Consumer Privacy Act ("CCPA"), and other applicable privacy laws.
Data Controller: WILLIAM TAN (SAS), 1 Rue Georges Bizet, 77185 Lognes, France.
Privacy Contact: itinegocom@gmail.com
2. Data We Collect
- Account data: Name, email address, profile photo (if provided via Google OAuth).
- Payment data: Billing address, last 4 digits of card (stored by Stripe / Apple / Google — we do not store full payment details).
- Usage data: Pages visited, features used, device type, OS, browser, IP address, session timestamps.
- Location data: Approximate location derived from IP address; precise GPS location only if you grant permission in the mobile app.
- User content: Itineraries, places, photos, notes, and any other content you create or upload.
- AI interaction data: Prompts and responses generated through AI features.
- Communications: Emails and messages you send to us.
3. Legal Basis for Processing (GDPR Art. 6)
- Contract (Art. 6(1)(b)): Providing the Service, managing your account, processing payments, subscription management.
- Legitimate Interests (Art. 6(1)(f)): Security and fraud prevention, service improvement, analytics, product development.
- Legal Obligation (Art. 6(1)(c)): Tax records, accounting obligations, responding to lawful requests from authorities.
- Consent (Art. 6(1)(a)): Marketing communications (opt-in), non-essential cookies and trackers. You may withdraw consent at any time.
4. How We Use Your Data
- Provide, operate, and improve the Service.
- Process transactions and manage subscriptions.
- Personalize your experience and deliver AI-powered features.
- Send transactional emails (account, billing) and, with consent, marketing communications.
- Detect and prevent fraud, abuse, and security threats.
- Comply with legal obligations.
- Aggregate and analyze anonymous usage data for product improvement.
5. Data Sharing & Third-Party Processors
We do not sell or rent your personal data. We share data only with:
- Supabase (database, authentication) — USA
- Vercel (web hosting) — USA
- Stripe (payment processing) — USA
- Apple / Google (in-app purchases) — USA
- RevenueCat (subscription management) — USA
- Mapbox (interactive maps) — USA
- MapTiler (map tiles) — Czech Republic (EU)
- OpenAI / Anthropic / Google / Groq / xAI (AI features) — USA
- Legal authorities — when required by law or court order.
All processors are bound by data processing agreements and are required to handle your data in compliance with applicable law.
6. International Data Transfers
As most of our service providers are based in the United States, your data may be transferred to and processed in countries outside the European Economic Area (EEA). Such transfers are protected by Standard Contractual Clauses (SCCs) approved by the European Commission, or other approved transfer mechanisms (adequacy decisions, binding corporate rules). You may request a copy of applicable SCCs by contacting itinegocom@gmail.com.
7. Data Retention
- Account & profile data: Duration of account + 3 years after deletion (for dispute resolution).
- Payment & billing records: 10 years (French accounting law / tax obligations).
- Technical logs: 12 months.
- AI conversation data: 90 days, unless you request earlier deletion.
- Marketing consent records: Until you withdraw consent + 3 years.
After expiry, data is securely deleted or anonymized.
8. Data Security
We implement appropriate technical and organizational measures to protect your data, including encryption in transit (TLS) and at rest, access controls, and regular security reviews. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and you directly without undue delay, as required by GDPR Art. 33-34.
9. Your Rights
Depending on your location, you have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Correct inaccurate or incomplete data.
- Erasure ("Right to be Forgotten"): Request deletion of your data, subject to legal retention obligations.
- Restriction: Request that we limit processing of your data in certain circumstances.
- Portability: Receive your data in a structured, machine-readable format.
- Objection: Object to processing based on legitimate interests or for direct marketing.
- Withdraw Consent: Withdraw consent at any time where processing is based on consent.
- CCPA (California): Right to know, right to delete, right to opt-out of sale (we do not sell your data), right to non-discrimination for exercising your rights.
To exercise your rights, contact itinegocom@gmail.com. We will respond within 30 days (GDPR) or 45 days (CCPA), extendable once by an additional period if necessary.
You also have the right to lodge a complaint with your local supervisory authority: in France, the CNIL; in the EU, your national data protection authority; in the UK, the ICO.
10. Children's Privacy
The Service is not directed to children under 13 (COPPA) or under 16 (GDPR). We do not knowingly collect personal data from children below these ages without verifiable parental consent. If we discover we have collected such data, we will delete it promptly. Parents or guardians who believe their child has provided data to us should contact itinegocom@gmail.com.
11. AI Data Processing
When you use AI-powered features, your inputs (prompts, itinerary data) are transmitted to third-party AI providers (OpenAI, Anthropic, Google, etc.) for processing. These providers do not use your data to train their models under our agreements with them. AI conversation data is retained for 90 days. You may request deletion at any time.
12. Changes to This Policy
We will notify you of significant changes to this Privacy Policy by email or in-app notification at least 30 days before they take effect. The "Last updated" date at the top of this page reflects the most recent revision.
DMCA Policy & Copyright Takedown
Designated DMCA Agent
Itinego respects the intellectual property rights of others and complies with the Digital Millennium Copyright Act (17 U.S.C. § 512). If you believe that content on the Service infringes your copyright, please submit a written takedown notice to our Designated Agent:
DMCA Agent: William TAN
Email: itinegocom@gmail.com
Address: 1 Rue Georges Bizet, 77185 Lognes, France
Required Notice Information
Your takedown notice must include:
- Your physical or electronic signature.
- Identification of the copyrighted work you claim has been infringed.
- Identification of the allegedly infringing material and its location on the Service.
- Your contact information (address, phone, email).
- A statement that you have a good faith belief that the use is not authorized by the copyright owner, its agent, or the law.
- A statement, under penalty of perjury, that the information is accurate and that you are authorized to act on behalf of the copyright owner.
Counter-Notice & Repeat Infringers
If you believe content was removed in error, you may submit a counter-notice to itinegocom@gmail.com containing the required information under 17 U.S.C. § 512(g)(3).
Itinego will terminate the accounts of users who are determined to be repeat copyright infringers.