Last updated: 24 mai 2026 / May 24, 2026
Terms of Service
1. Acceptance & Scope
Welcome to Itinego ("Itinego", "we", "our", "us"). By accessing https://itinego.com or our mobile applications (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree, do not use the Service.
These Terms constitute a legally binding agreement between you and Itinego. Questions? Contact us at itinegocom@gmail.com.
2. Changes to Terms
We may update these Terms at any time. Material changes will be communicated by email or in-app notification at least 30 days before taking effect. Your continued use of the Service after the effective date constitutes acceptance. If you disagree, you must stop using the Service and may terminate your account.
3. Account Creation & Responsibilities
You must create an account to access most features. You agree to provide accurate, complete, and current information and to keep your login credentials confidential. You are responsible for all activity under your account.
Report any unauthorized access immediately to itinegocom@gmail.com. We are not liable for losses caused by unauthorized use of your account.
4. Services & User Eligibility
The Service provides tools for creating, managing, and sharing personalized travel itineraries. Premium features are available through paid subscriptions.
You must be at least 16 years old (or the age of digital consent in your country) to use the Service. Users under 18 must have verifiable parental or guardian consent. We do not knowingly allow children under 13 (COPPA) or under 16 (GDPR) to create accounts without parental consent.
5. Subscriptions & Billing
Paid subscriptions are billed in advance on a monthly or annual basis. Subscriptions automatically renew unless cancelled before the renewal date. By providing payment information, you authorize Itinego to charge the applicable fees.
We use third-party payment processors (Stripe for web/Android, Apple In-App Purchase and RevenueCat for iOS). Their terms and privacy policies also apply.
If payment fails, we may suspend access to premium features until the outstanding balance is resolved.
6. Free Trials
Free trials may require billing information. Unless cancelled before the trial ends, your subscription will automatically convert to a paid plan. We will notify you by email before the trial period expires.
7. Refunds, Cancellations & EU Withdrawal Right
EU / EEA Consumers Under EU Directive 2011/83/EU, you have a 14-day right of withdrawal from the date of purchase, unless you have expressly requested that the Service begin during that period. If the Service has already commenced, you remain liable for the proportional cost of service delivered. To exercise your withdrawal right, contact itinegocom@gmail.com within 14 days.
All other users Subscriptions are generally non-refundable except where required by applicable law. We may issue discretionary refunds on a case-by-case basis.
How to cancel: You can cancel your subscription at any time through your account settings, or:
- iOS: Settings → [Your Name] → Subscriptions →Itinego → Cancel
- Android: Google Play → Subscriptions → Itinego → Cancel
- Web: Profile → Billing → Cancel Subscription
Cancellation takes effect at the end of the current billing period.
8. User-Generated Content
By uploading itineraries, images, reviews, or other content ("Content"), you affirm that you own or have the necessary rights to that Content, and you grant Itinego a non-exclusive, royalty-free, worldwide, sublicensable license to use, reproduce, modify, display, and distribute your Content solely to operate and improve the Service.
You retain ownership of your Content. Itinego does not claim ownership of user-generated content.
Itinego reserves the right to remove Content that violates these Terms, applicable law, or third-party rights, without prior notice.
9. Prohibited Conduct
You agree not to:
- Violate any applicable local, national, or international law.
- Upload or share unlawful, harmful, defamatory, discriminatory, or sexually explicit content.
- Impersonate any person or entity, or misrepresent your affiliation.
- Attempt to reverse-engineer, decompile, or disassemble the Service.
- Use automated tools (bots, scrapers) to access the Service without written permission.
- Interfere with or disrupt the Service's security or infrastructure.
- Engage in fraudulent transactions or unauthorized use of payment details.
- Use the Service to send unsolicited commercial communications (spam).
- Circumvent access controls or subscription limits.
Violations may result in immediate account suspension or termination, without prejudice to any legal remedies.
10. Intellectual Property
All platform content—including text, graphics, logos, software, and design—is the property of Itinego or its licensors and is protected by copyright, trademark, and other intellectual property laws. No license is granted to reproduce, modify, or distribute our proprietary content without prior written consent.
User-generated content remains the intellectual property of the respective user, subject to the license granted in Section 8.
11. AI-Powered Features — Important Disclaimer
Itinego uses artificial intelligence to generate travel suggestions, itinerary plans, and destination recommendations. AI-generated content may be inaccurate, incomplete, or outdated.
We do not guarantee the accuracy of AI recommendations regarding safety conditions, visa requirements, health advisories, travel restrictions, prices, or opening hours. Always verify critical travel information through official government sources and licensed travel professionals.
Itinego is not a licensed travel agency and does not provide professional travel advice. Use of AI features is entirely at your own risk.
See also Section 22 (AI Transparency) for information on the AI providers used, the labeling of AI-generated content, and your rights under Article 50 of the EU AI Act and Article 22 GDPR.
12. Affiliate Links & Commercial Partnerships
The Service may display affiliate links or sponsored content from travel partners, hotels, tour operators, and other third parties. Itinego may receive a commission if you make a purchase through such links. This does not affect the price you pay. All commercial relationships are disclosed in compliance with FTC guidelines and EU Directive 2005/29/EC. Itinego is not responsible for third-party products or services accessed through affiliate links.
13. Third-Party Services & Links
The Service integrates or links to third-party services (Mapbox, MapTiler, Google, Stripe, etc.). Itinego is not responsible for the content, privacy practices, or availability of third-party services. Your use of such services is governed by their respective terms.
14. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR NON-INFRINGEMENT.
We do not warrant that the Service will be uninterrupted, error-free, or free of viruses or harmful components. We do not guarantee the accuracy or completeness of any content on the Service.
15. Limitation of Liability
EU / French consumers The limitations and exclusions set out below do not apply to consumers domiciled in the European Union. For such users, Itinego remains fully liable, as provided by applicable mandatory law (in particular Articles R. 212-1 and R. 212-2 of the French Code de la consommation), for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation;
- gross negligence or willful misconduct (faute lourde, dol);
- breach of an essential obligation of these Terms that would deprive the contract of its substance;
- any other liability that cannot be limited or excluded under applicable law.
Subject to the above, our liability towards EU consumers is limited to the direct and foreseeable damages that are a direct consequence of our breach.
Other users (non-EU consumers, B2B) TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ITINEGO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.
For such users, our total aggregate liability for any claim arising out of or relating to these Terms or the Service shall not exceed the greater of (a) the total amounts paid by you to Itinego in the twelve (12) months preceding the claim, or (b) €100 / US$100.
16. Indemnification
You agree to defend, indemnify, and hold harmless Itinego, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from: (a) your use or misuse of the Service; (b) your Content; (c) your violation of these Terms; or (d) your violation of any third-party rights.
17. Termination & Data Deletion
We may suspend or terminate your account at any time for breach of these Terms, without prior notice and without liability.
You may delete your account at any time via Profile → Settings → Delete Account. Upon account deletion, we will delete or anonymize your personal data within 30 days, subject to legal retention obligations (see Privacy Policy, Section 8).
Sections 8, 10, 11, 14, 15, 16, 18, 19, 20, 22, 25 and 26 survive termination.
18. Dispute Resolution & Binding Arbitration
Informal Resolution First. Before filing a formal claim, you agree to contact us at itinegocom@gmail.com and attempt to resolve the dispute informally for at least 30 days.
Binding Arbitration (US users). If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by final and binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, rather than in court. The arbitration shall be conducted in English, on an individual basis only.
Class Action Waiver. YOU AND ITINEGO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
Small Claims Exception. Either party may bring a claim in small claims court if the claim qualifies.
EU / EEA Consumers — Mandatory rights. The arbitration agreement and class action waiver above do not apply to consumers domiciled in the European Union. EU consumers may always bring claims before the courts of their country of residence (Articles 17-18 of Regulation (EU) 1215/2012, "Brussels I bis") and benefit from the mandatory consumer protection provisions of their local law.
Consumer Mediation (French consumers — Art. L. 612-1 of the Code de la consommation). If a dispute cannot be resolved amicably within 30 days of your written complaint, French consumers may, free of charge, submit the dispute to the consumer mediator: [À compléter — médiateur de la consommation en cours de désignation]. See Section 24 for details.
Online Dispute Resolution (ODR). The European Commission also provides an online dispute resolution platform: ec.europa.eu/consumers/odr.
19. Governing Law & Jurisdiction
These Terms are governed by the laws of France, without regard to its conflict-of-law provisions.
EU Consumers: Regardless of the above, EU consumers benefit from the mandatory consumer protection provisions of their country of residence and may bring proceedings before the courts of their domicile (Article 18(1) of Regulation (EU) 1215/2012). Itinego undertakes to bring any proceedings against an EU consumer only before the courts of the consumer's country of domicile.
US Consumers: Where local state law requires it (e.g., California), mandatory consumer protection provisions of your state also apply.
20. General Provisions
- Severability: If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force.
- Waiver: Failure to enforce any provision shall not constitute a waiver of our right to enforce it in the future.
- Entire Agreement: These Terms and our Privacy Policy constitute the entire agreement between you and Itinego regarding the Service.
- Force Majeure: Itinego shall not be liable for delays or failure to perform resulting from causes beyond our reasonable control, including natural disasters, acts of government, internet outages, or pandemics.
- Assignment: You may not assign your rights under these Terms. Itinego may assign these Terms in connection with a merger, acquisition, or sale of assets.
- Language: The English version of these Terms shall prevail in case of conflict with any translation.
21. Tacit Renewal of Subscriptions (French consumers)
French consumers — Art. L. 215-1 of the Code de la consommation For annual or multi-annual subscriptions concluded by a consumer with automatic renewal, Itinego informs the consumer in writing (by email) no earlier than three (3) months and no later than one (1) month before the renewal date, of the possibility to object to renewal.
If this information is not provided in time, the consumer may terminate the subscription free of charge at any time after the renewal date, and any sums paid after the renewal date will be reimbursed within thirty (30) days, less any sums corresponding to the period of execution of the contract.
22. AI Transparency (EU AI Act, Article 50)
In accordance with Article 50 of Regulation (EU) 2024/1689 (the "AI Act"), we inform you that:
- You are interacting with an AI system. Our planner and chatbot features use generative artificial intelligence to produce travel suggestions, itineraries, summaries and recommendations.
- AI providers used. Requests are routed via the Vercel AI Gateway to one or more of the following providers: OpenAI, Anthropic, Google, Groq and xAI. The active provider may change for service quality, availability or cost reasons.
- AI-generated content is identifiable. Content produced by AI is presented in the interface in a way that makes its automated origin recognizable (chat bubble, "AI" label, or equivalent). Where applicable, machine-readable markings provided by the underlying model are preserved.
- No fully automated decisions. No decision producing legal effects or similarly significantly affecting you is taken on a solely automated basis (Article 22 GDPR). You always retain the final say over your itinerary and bookings, and may request human intervention by contacting itinegocom@gmail.com.
- Limits and risks. AI outputs may be inaccurate, incomplete or out of date (see Section 11). Always verify critical information through official sources.
23. Intellectual Property of AI-Generated Content
Under French law and recent case law, content produced purely by a generative AI system, without sufficient creative human intervention, is not protectable by copyright. As a result:
- AI-generated outputs delivered to you through the Service are provided under a worldwide, non-exclusive, royalty-free license for your personal and commercial use, subject to compliance with these Terms;
- Itinego does not claim copyright over the raw AI output delivered to you, but retains all rights in the Service, its interfaces, templates, and the curated content surrounding the AI output;
- you are responsible for ensuring that your use of AI-generated content does not infringe third-party rights (in particular if the AI inadvertently reproduces protected works). Notify us immediately at itinegocom@gmail.com if you identify any such issue, and see our DMCA Policy below.
24. Consumer Mediation (French consumers)
Art. L. 612-1 of the Code de la consommation In accordance with French law, every consumer has the right to free recourse to a consumer mediator with a view to amicably resolving a dispute with a professional.
Designated mediator: [À compléter — médiateur de la consommation en cours de désignation].
Before referring a matter to the mediator, the consumer must first contact Itinego's customer support in writing at itinegocom@gmail.com to attempt to resolve the dispute directly. The mediator may be referred to if no satisfactory response has been received within a reasonable period (and no more than two months).
EU consumers may also use the European Online Dispute Resolution platform: ec.europa.eu/consumers/odr.
25. Digital Services Act (DSA) — Point of Contact & Notice and Action
In accordance with Regulation (EU) 2022/2065 (the "DSA"), Itinego provides the following points of contact:
- Single point of contact for authorities (Art. 11 DSA): itinegocom@gmail.com. Language of communication: French or English.
- Point of contact for users (Art. 12 DSA): itinegocom@gmail.com.
Notice and Action (Art. 16 DSA). Any person may notify the presence of allegedly illegal content on the Service by sending a written notice to itinegocom@gmail.com containing: (i) a sufficiently substantiated explanation of why the content is illegal; (ii) a clear indication of the precise location of the content (URL); (iii) the name and email of the notifier (except for content relating to certain offences against minors); (iv) a statement of good faith. We will send an acknowledgement of receipt and process the notice in a timely, diligent and non-arbitrary manner.
Statement of reasons (Art. 17 DSA) & internal complaints (Art. 20 DSA). Whenever we restrict the visibility, remove or disable access to content, suspend or terminate an account, we will provide the affected user with a clear and specific statement of reasons. Users may challenge the decision free of charge via our internal complaint-handling system by writing to itinegocom@gmail.com within six (6) months following the decision. Users also have the right to refer the dispute to a certified out-of-court dispute settlement body under Article 21 DSA. A dedicated online form will be provided in a future release.
26. Trusted Flaggers, Misuse & Cooperation with Authorities
We process priority notices submitted by trusted flaggers designated under Article 22 DSA, may suspend the processing of notices and complaints from manifestly abusive users (Art. 23 DSA), and report serious criminal offences involving a threat to the life or safety of persons to the competent authorities (Art. 18 DSA).
27. Contact
For legal inquiries: itinegocom@gmail.com
For general support: itinegocom@gmail.com
For DSA notices: itinegocom@gmail.com
Privacy Policy
1. Introduction & Data Controller
Itinego is committed to protecting your personal data in compliance with the EU General Data Protection Regulation ("GDPR"), the California Consumer Privacy Act ("CCPA"), and other applicable privacy laws.
Data Controller: WILLIAM TAN (SAS), 1 Rue Georges Bizet, 77185 Lognes, France.
Privacy Contact: itinegocom@gmail.com
2. Data We Collect
- Account data: Name, email address, profile photo (if provided via Google OAuth).
- Payment data: Billing address, last 4 digits of card (stored by Stripe / Apple / Google — we do not store full payment details).
- Usage data: Pages visited, features used, device type, OS, browser, IP address, session timestamps.
- Location data: Approximate location derived from IP address; precise GPS location only if you grant permission in the mobile app.
- User content: Itineraries, places, photos, notes, and any other content you create or upload.
- AI interaction data: Prompts and responses generated through AI features.
- Communications: Emails and messages you send to us.
3. Legal Basis for Processing (GDPR Art. 6)
- Contract (Art. 6(1)(b)): Providing the Service, managing your account, processing payments, subscription management.
- Legitimate Interests (Art. 6(1)(f)): Security and fraud prevention, service improvement, analytics, product development.
- Legal Obligation (Art. 6(1)(c)): Tax records, accounting obligations, responding to lawful requests from authorities.
- Consent (Art. 6(1)(a)): Marketing communications (opt-in), non-essential cookies and trackers. You may withdraw consent at any time.
4. How We Use Your Data
- Provide, operate, and improve the Service.
- Process transactions and manage subscriptions.
- Personalize your experience and deliver AI-powered features.
- Send transactional emails (account, billing) and, with consent, marketing communications.
- Detect and prevent fraud, abuse, and security threats.
- Comply with legal obligations.
- Aggregate and analyze anonymous usage data for product improvement.
5. Data Sharing & Third-Party Processors
We do not sell or rent your personal data. We share data only with:
- Supabase (database, authentication) — USA
- Vercel (web hosting) — USA
- Stripe (payment processing) — USA
- Apple / Google (in-app purchases) — USA
- RevenueCat (subscription management) — USA
- Mapbox (interactive maps) — USA
- MapTiler (map tiles) — Czech Republic (EU)
- OpenAI / Anthropic / Google / Groq / xAI (AI features) — USA
- Legal authorities — when required by law or court order.
All processors are bound by data processing agreements and are required to handle your data in compliance with applicable law.
6. International Data Transfers
Most of our service providers are based in the United States, so your data may be transferred to and processed outside the European Economic Area (EEA). We rely, in order of priority, on:
- EU-US Data Privacy Framework (DPF) adequacy decision of 10 July 2023, for providers that are self-certified under the DPF (this currently includes OpenAI, Anthropic, Google and Stripe — certification status verifiable at dataprivacyframework.gov);
- Standard Contractual Clauses (SCCs) approved by Commission Implementing Decision (EU) 2021/914, supplemented by a Transfer Impact Assessment (TIA), where the DPF is not applicable;
- additional safeguards such as encryption in transit and at rest.
You may request a copy of the SCCs and our TIA by contacting itinegocom@gmail.com.
7. Data Retention
- Account & profile data: Duration of account + 3 years after deletion (for dispute resolution).
- Payment & billing records: 10 years (French accounting law / tax obligations).
- Technical logs: 12 months.
- AI conversation data: 90 days, unless you request earlier deletion.
- Marketing consent records: Until you withdraw consent + 3 years.
After expiry, data is securely deleted or anonymized.
8. Data Security
We implement appropriate technical and organizational measures to protect your data, including encryption in transit (TLS) and at rest, access controls, and regular security reviews. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and you directly without undue delay, as required by GDPR Art. 33-34.
9. Your Rights
Depending on your location, you have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Correct inaccurate or incomplete data.
- Erasure ("Right to be Forgotten"): Request deletion of your data, subject to legal retention obligations.
- Restriction: Request that we limit processing of your data in certain circumstances.
- Portability: Receive your data in a structured, machine-readable format.
- Objection: Object to processing based on legitimate interests or for direct marketing.
- Withdraw Consent: Withdraw consent at any time where processing is based on consent.
- CCPA (California): Right to know, right to delete, right to opt-out of sale (we do not sell your data), right to non-discrimination for exercising your rights.
To exercise your rights, contact itinegocom@gmail.com. We will respond within 30 days (GDPR) or 45 days (CCPA), extendable once by an additional period if necessary.
You also have the right to lodge a complaint with your local supervisory authority: in France, the CNIL; in the EU, your national data protection authority; in the UK, the ICO.
10. Children's Privacy
The Service is not directed to children under 13 (COPPA) or under 16 (GDPR). We do not knowingly collect personal data from children below these ages without verifiable parental consent. If we discover we have collected such data, we will delete it promptly. Parents or guardians who believe their child has provided data to us should contact itinegocom@gmail.com.
11. AI Data Processing
When you use AI-powered features, your inputs (prompts, the itinerary context shared with the assistant) are routed via the Vercel AI Gateway to one or more of the following providers, depending on availability, quality and cost:
- OpenAI Inc. (USA) — DPF-certified;
- Anthropic PBC (USA) — DPF-certified;
- Google LLC (USA) — DPF-certified;
- Groq Inc. (USA) — SCCs + TIA;
- xAI Corp. (USA) — SCCs + TIA.
Legal basis (Art. 6 GDPR): performance of the contract (Art. 6(1)(b)) for generating the requested travel suggestions; legitimate interests (Art. 6(1)(f)) for service security, monitoring and quality improvement.
No model training. Under our API agreements with these providers, your inputs and outputs are not used to train their models. Inputs are processed transiently for the purpose of producing the response and short abuse-prevention retention by the provider (typically up to 30 days for OpenAI / Anthropic, configurable).
Retention. Within Itinego, AI conversation data is retained for ninety (90) days for product quality, abuse prevention and dispute resolution. You may request deletion at any time by contacting itinegocom@gmail.com.
12. Automated Decision-Making & Profiling Logic (GDPR Art. 22 & 13.2.f)
No solely automated decisions. We do not take any decision producing legal effects concerning you, or similarly significantly affecting you, on a solely automated basis. AI suggestions are recommendations only — you remain in full control of your itinerary and any booking decisions.
Logic of profiling. When you use the AI planner or chatbot, our recommendations are produced by large language models combining: (i) the preferences and information you have explicitly provided (destination, dates, interests, budget); (ii) the context of the current conversation and your itinerary; (iii) our curated database of destinations and travel guides. The models do not access your payment data, your private messages, or third-party personal data.
Your rights. You may at any time request a human intervention, express your point of view or contest a decision by contacting itinegocom@gmail.com. A Data Protection Impact Assessment (DPIA) covering the AI pipeline is maintained internally and may be summarized on request.
13. Changes to This Policy
We will notify you of significant changes to this Privacy Policy by email or in-app notification at least 30 days before they take effect. The "Last updated" date at the top of this page reflects the most recent revision.
DMCA Policy & Copyright Takedown
Designated DMCA Agent
Itinego respects the intellectual property rights of others and complies with the Digital Millennium Copyright Act (17 U.S.C. § 512). If you believe that content on the Service infringes your copyright, please submit a written takedown notice to our Designated Agent:
DMCA Agent: William TAN
Email: itinegocom@gmail.com
Address: 1 Rue Georges Bizet, 77185 Lognes, France
Required Notice Information
Your takedown notice must include:
- Your physical or electronic signature.
- Identification of the copyrighted work you claim has been infringed.
- Identification of the allegedly infringing material and its location on the Service.
- Your contact information (address, phone, email).
- A statement that you have a good faith belief that the use is not authorized by the copyright owner, its agent, or the law.
- A statement, under penalty of perjury, that the information is accurate and that you are authorized to act on behalf of the copyright owner.
Counter-Notice & Repeat Infringers
If you believe content was removed in error, you may submit a counter-notice to itinegocom@gmail.com containing the required information under 17 U.S.C. § 512(g)(3).
Itinego will terminate the accounts of users who are determined to be repeat copyright infringers.